Frequently Asked Questions

You can book an appointment by calling us at +853 2850 1099. You can also reach us via WhatsApp, WeChat, or by visiting our contact page online. We recommend booking in advance, but walk-ins are welcome during opening hours.

Yes! Royal Veterinary Center provides 24-hour emergency veterinary care, 7 days a week, including public holidays. Simply call our emergency hotline at +853 6677 6611 and our on-call team will assist you immediately.

Our team is fully multilingual. We provide veterinary services in Cantonese, Mandarin, English, and Portuguese. This ensures clear communication with all of Macau's diverse community. Just let us know your preferred language when you arrive.

Absolutely. We are one of the few clinics in Macau with specialized expertise in exotic pet medicine. Our team includes vets trained in avian medicine and we regularly treat birds (parrots, cockatiels, canaries), rabbits, hamsters, guinea pigs, reptiles, and other exotic companions.

For puppies: vaccinations should start at 6–8 weeks of age, with boosters every 3–4 weeks until 16 weeks old. For kittens: start at 8 weeks with boosters every 3–4 weeks until 12–16 weeks. Adult dogs and cats require annual boosters. We also recommend vaccinations against local risks such as leptospirosis. Book a wellness exam for a personalized vaccination plan.

We accept cash (MOP/HKD), credit cards (Visa, Mastercard, UnionPay), Alipay, WeChat Pay, MPay, and bank transfers. Payment is required at the time of service. For major procedures, please speak with our front desk about available payment options.

Yes, we provide official veterinary health certificates and travel documents required for pet travel from Macau to other countries, including Hong Kong, Mainland China, and international destinations. We recommend scheduling this appointment at least 2–4 weeks before your travel date to ensure all requirements, including microchip verification and rabies titre testing, are completed on time.