Book via WeChat

Scan, message, and confirm your pet\u2019s appointment in minutes. Chinese language support available.

Scan to Add Us on WeChat

Open WeChat, tap + and select Scan

WeChat ID: RoyalVetMacau

Available 9:00 AM to 7:00 PM, Mon to Sat

How It Works

Three simple steps to book your pet\u2019s visit.

Scan the QR Code

Open WeChat on your phone, tap the "+" in the top right, and select "Scan". Point your camera at the QR code on this page to add us as a contact.

Send Us a Message

Send us a WeChat message with your pet’s name, the type of appointment you need, and your preferred date and time. You can also attach a photo of any visible symptoms.

Get Confirmation

Our team will confirm your appointment within one hour during business hours. You will receive a WeChat message with the confirmed time and any pre-visit instructions.

Why Book on WeChat

The fastest and most convenient way to book veterinary care for your pet in Macau.

Instant Response

Get a reply from our team within one hour during business hours, often much faster than a phone call.

Chinese Language Support

Chat with our staff in Cantonese, Mandarin, or English. We communicate in whichever language is most comfortable for you.

Photo Sharing for Symptoms

Send photos of your pet’s symptoms, skin conditions, or behaviour directly in the chat so our vets can assess before you arrive.

Appointment Reminders

Receive automatic WeChat reminders before your appointment so you never miss a visit, with easy rescheduling if plans change.

Other Ways to Reach Us

Prefer a different method? We are available through multiple channels.

Message us on WhatsApp for quick booking.

Open WhatsApp

Phone

General: +853 2850 1099
Emergency: +853 6677 6611

Call General Line

Online Booking

Fill out our online form to request an appointment.

Book Online

Pet Emergency?

WeChat is not for emergencies. Call our emergency line immediately for urgent care.

+853 6677 6611

WeChat Booking FAQ

Common questions about booking your appointment via WeChat.

Do I need a WeChat account to book?

Yes, a WeChat account is required to use this booking method. If you don’t have WeChat, you can also book online through our website or call us directly.

How quickly will I get a response?

During business hours (9:00 AM to 7:00 PM, Monday to Saturday) we reply within one hour, usually faster. For messages sent outside business hours, we respond the next morning.

Can I send photos of my pet’s condition?

Absolutely. We encourage sending photos of any visible symptoms, wounds, or skin conditions. This helps our veterinarians prepare for your visit and provide better preliminary advice.

What languages can I use when messaging?

Our team can communicate in Cantonese, Mandarin, and English. Simply message in whichever language you are most comfortable with.

Can I cancel or reschedule via WeChat?

Yes. Send us a message at least 4 hours before your appointment and we will reschedule or cancel for you. You can also receive confirmation of the change through WeChat.

Is WeChat booking available for emergencies?

WeChat is for routine appointments and general enquiries. For emergencies, please call our emergency line directly at +853 6677 6611 for immediate assistance.

Still have questions about WeChat booking?